Shipping within Australia*:
You can have FREE Shipping from us when you spend:
- Over $199 for shipment to Sydney Metro,
- Over $399 for shipment to Brisbane, Melbourne, Canberra Metro
- Over $499 for shipment to Adelaide Metro
- Over $699 for shipment to Perth Metro
*The actual postage will be calculated in your shopping cart during check out.Paper backdrop rollss ,vinyl backdrop rolls and bulk items are not included in free shipping policy.
Regular size parcels will be shipped via Australia Post and over-sized parcels will be shipped via major freight service carriers. Orders will be dispatched within 1-2 business days and shipping times are estimated at between 1-7 business days depending on your location within Australia.
Please note that EXPRESS DELIVERY SERVICES are not available for oversized items such as paper and vinyl rolls, light/booms stands over 3.0m, background stand sets, trolley cases, select tripod kits and dry cabinets over 120L.
- You MUST be available to sign for your package and accept delivery:
- ATL (Authorized To Leave) service is NOT available due to nature of the goods.
- Your parcel will be delivered between 9am-5pm (Standard Business hours).
- NO RESPONSE to delivery will incur a card being left by the Courier.
- You MUST contact the Courier within 48hrs (2 days), otherwise you package
will be returned to us. Re-delivery will incur an additional cost to you. We suggest
using your WORK address, or any address in which you will be available to sign for
your package (if delivered by Courier).
- Order amendment is not available once your order has been submitted.
Customer Service Policy
M & C Co Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 1-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.